Service Matrix

We like to keep things simple. We look at your requirements and only charge for those services that are relevant to you, thereby ensuring you only pay for what you need and are not subsidising another part of our business or for the services a TMC may want to promote. By offering a price structure linked to your core travel requirements we believe we have the right approach and the right blend to add real value and a significant return on your investment.

Level One:
We appreciate many clients have a simple travel requirement and approval process. Our first service level allows all the benefits of booking through an online environment but with the added advantage of knowing there is full back up through our dedicated travel teams. Additional services such as Out of Hours Emergency Service access and Management Information Reporting etc. can still be added to enhance this service delivery.

Level Two:
Best suited for those clients needing a more assisted approach to their travel or with greater complexity in their policy or approval process. Bookings can be made either online or via our travel teams. Reporting and full Account Management are offered as standard within this price structure.

Level Three:
Bespoke fees to deliver targeted returns on investment based on your travel requirements; in addition Eton Travel is able to offer Management Fees linked to structured KPI's to enhance your companies longer term strategies.

Please contact our Account Management team to discuss your existing travel requirements and to find out how we can work with you.

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OUR OFFICE HOURS ARE MONDAY TO FRIDAY 08:30 - 18:00. FOR BUSINESS TRAVEL MONDAY TO FRIAY 09:00 – 17:30 AND SATURDAY 09:00 – 16:00 FOR OUR LEISURE DEPARTMENTS.
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The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 2824. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protected extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more. Eton Travel Agency Limited is a Member of ABTA. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street London SE1 9EQ, tel 0203117 0581.