Out of Hours Emergency Service

Our objective at Eton Travel is to provide the best level of travel service possible. To that end, we are now able to provide you with a 24 hour, 7 day a week emergency service.

This agreement is being entered into by you ('you', 'your' or 'client') and Eton Travel Agency ('us', 'we' or 'our') in order to provide access to our Emergency Out of Hours Assistance service.

By completing this form you are giving us and our service providers authorisation for your Eton Travel account to be debited for any charges obtained through this service. You are also agreeing to the following terms of use:

(i) Emergency Out of Hours assistance will be provided outside our normal office hours and during official English Bank Holidays.

(ii) All clients using this service are subject to a  'fair use policy’, please contact your Account Manager to discuss your specific requirements under this policy. In addition to any individually specified conditions the following general clauses may also apply – Where not already applicable we reserve the right to charge a flat rate £25.00 per call (plus any standard fees and/or supplier fees as per your service agreement) under the following circumstances:

a. The call placed to Emergency Out of Hours Service is not considered an Emergency Assistance call. Emergency calls are defined as calls requiring ticketing action, either to book or rebook travel for dates within 48hours of the call being placed.

b. Repeat calls made related to the same request even if the initial call is considered as a non chargeable call.



(iii) All staff using the service will be informed of the ‘fair use policy’ in order to ensure full compliance with the policy.

All your personnel can use this facility or should you wish to restrict it to authorised personnel, please indicate below:-

Your Details
Company
Address
 
 
Town
Country
Postcode
Telephone
All personnel will use this facility:
If no, please list authorised personnel:
 
 
 
 
 
 
 
Authorisation for our Emergency Out of Hours Service to be used. We accept full responsibility and liability for any tickets purchased.
Name
Position
Date
   
 

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OUR OFFICE HOURS ARE MONDAY TO FRIDAY 08:30 - 18:00. FOR BUSINESS TRAVEL MONDAY TO FRIAY 09:00 – 17:30 AND SATURDAY 09:00 – 16:00 FOR OUR LEISURE DEPARTMENTS.
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The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority. Our ATOL number is ATOL 2824. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more The air holidays and flights shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protected extends primarily to customers who book and pay in the United Kingdom. Click on the ATOL logo if you want to know more. Eton Travel Agency Limited is a Member of ABTA. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist when things don’t go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information on ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street London SE1 9EQ, tel 0203117 0581.